SERVICE
Isn't the device or accessory working properly?
Does it feel like your device does not work like it should?
Check out our F.A.Q section at diter.com or call us (+3582 2539800). It may be that quick help can be found for the situation.
Maintenance of equipment
The Health Care Equipment and Supplies Act (1505/94) obliges health care units - both public and private - and individual professionals to ensure that health care equipment is in working order at all times.
Registration of equipment and its maintenance is essential. This allows you to trace the moment when, for example, the accuracy of the device was last checked. By law, the equipment may only be installed, serviced and repaired by a person with the necessary professional skills and expertise. Equipment user organizations must follow the maintenance and calibration instructions provided by the manufacturer to ensure that the performance of the equipment remains within the limits specified by the manufacturer.
MAINTENANCE AND CALIBRATION SERVICE
Diter Oy provides maintenance and calibration services for its products.
Maintenance operations are part of a certified quality system.
• The measuring devices used are traceably calibrated
• Documented maintenance procedures.
• Fast service
• Possibility to get a measurement report and a paid certificate of calibration.
MANUFACTURER'S SERVICE INTERVAL RECOMMENDATION
Electrotherapy and ultrasound devices maintenaance and calibration should be done every two (2) years.
INSTRUCTION FOR SENDING DEVICES AND ACCESSORIES FOR MAINTENANCE
Contact us by phone or via email before sending the device.
Take an insurance for the device for possible damage or disappearance during delivery.
Diter Oy is not responsible for any breakage during transport or loss of the shipment.
Pack the device carefully. Include accessories in the shipment. NOTE! When you send an ultrasound device, include treatment head(s)in the shipment so that they can checked and calibrated at the same time with the ultrasound device.
Please fill and send the maintenance form , which includes at least the following information, with the device
- Senders name
- Delivery and billing address
- Description of what kind of maintenance the device needs and a notification if price estimate is needed.
- Short written description of possible problems with the device.
- Information on when the device is needed back.
POSTNORD RETURN DROP OFF
It is possible to have a return drop off order for devices coming for maintenance.
If you want to send a device or accessories for maintenance, it is possible to use PostNord Return Drop Off service to return parcels. Pickup time varies by location.
For the Return Drop Off service, we need the following information:
- Contact persons name, phone number an e-mail address
- Pickup address
- Weight of the parcel
- Parcel's dimensions (height x width x depth)
When the information is sent to us via e-mail, we will order the return drop off service for your shipment. We will send shipment papers to your e-mail address.
Print the consignment note and affix it to your parcel in that way that the barcode can be easily read. After this the package is ready for the pickup.
HOME DELIVERY BY POSTI
Device and/or accessories can be delivered by Posti to our company door. Shipment is priced by weight.
Diter Oy
Hallimestarinkatu 19
20780 Kaarina
Dispatching costs will be added to service price unless agreed otherwise.