Tilaus- ja toimitusehdot

ORDERS

You may order our products from our webshop, via email, by phone or by visiting in the company in Kaarina (Hallimestarinkatu 19, Kaarina, Finland.

Send offer requests to us via email: mail@diter.com

The seller reserves property rights to products until purchase price has been fully paid.

Order pickup and delivery

Delivery free of charge

  • Tilattujen tuotteiden yhteisarvo tulee olla yli 50 € sis. alv. 25,5%
  • For freight-free delivery, we use the MyPack service, in which case the order is delivered to the nearest pick-up point or machine.

Picking up the order from Diter Oy's post in Kaarina 0 €

  • The pick-up time will be agreed separately by email.

Pienet lähetykset kirjepostina 9,40 € sis. alv. 25,5%

  • Parcels weight up to 250 g
    Max. height 3 cm

  • The package will be delivered to your home with normal letter mail. The delivery method is best suited for small orders, such as a few sticker electrode bags or small spare parts.

We use the PostNord freight service for our shipments. PostNord delivers parcels to the nearest pick-up point or to the addres provided.

Rahtipalvelun hinta ovelle-pakettina 23,00 € sis. alv 25,5%.

  • Parcels weighing up to 35 kg

  • PostNord MyPack Home is a convenient door-to-door parcel service. The service is flexible for the recipient, who receives a pre-notification of the package and can choose the most suitable alternative delivery methods and times.

MyPack palvelun hinta noutopisteeseen 12,00€ sis. alv 25,5%.

  • Parcels weighing up to 20 kg

  • MyPack parcels are delivered to Matkahuolto pick-up point located near to customer. The recipient receives a notice by text message, email or in mobile app when the parcel is available for collection. If the parcel is too large to fit in a locker it can be sent to nearest alternative delivery point.

Delivery time

Pientuotteet toimitetaan noin 2 – 5 arkipäivän kuluessa tilauksesta, mikäli tavaraa on varastossa.

Laitteiden toimitusaika on 2 – 3 viikkoa. Kyseinen toimitusaika ei koske jälleenmyyntilaitteita tai -tuotteita.

If the delivery is delayed we will inform the customer as soon as possible via email or by phone.

Diter is not responsible for delivery delays caused by Posti, Matkahuolto, PostNord or other courier services.

Diter Oy offers several different payment methods, such as card payment, bank transfer or payment upon pickup. Prepayment is used. When paying by bank transfer, the order is paid directly to the bank account with an invoice that we send by e-mail. In this case, write the order number in the payment message field. The products will be sent to you after the payment has arrived to the bank account.

For larger purchases, it is also possible to buy equipment from us with leasing financing. If you want to know more about leasing, please contact us via email, and we will tell more about it.

REFUND POLICY

The right of return does not apply to custom built/ordered equipment, used equipment, opened liquids or chemical products for the customer. When returning the product and product packaging, it must be in exactly the same condition as it was at the time of sale. The product to be returned must be unused and salable.

RETURN NOTIFICATION

If the product did not meet your expectations or you want to return the device for some other reason, please contact us within 14 days of receiving your order. To use your right to return a device or the whole order we ask you to inform us about your decision by email to (mail@diter.com)
Returning a completed return form together with the product to be returned is also considered notification.

RIGHT TO RETURN

You have a right to exchange or return a part of your order or the whole order free of charge. These products must be in the original package and in salable condition when sended back. A salable product is unused, whole and clean. Returnable product must be packed to the original shipping package or a similar one. Attach a return form to your shipment. If you cannot print the form it is also possible to send a free-form cover letter that includes your contact informartion, the order number and product numbers of the returnable products.

The price of returned products will be refunded as soon as possibel after we have received the return shipment. Please note that customer returns are slower than other shipments. 

Please note that if the original order included a free shipment or another discount and the partial return does not exceed the amount eligible for the discount, we will deduct the amount of shipping costs or any other discount from the refundable amount. If you return your order in full, we will refund the value of the order with delivery costs. 

If you have ordered a package to pick up from Diter Oy (Kaarina, Finland), you must return the shipment to Posti or Matkahuolto. Please follow the instructions above. The shipment can also be brought to Diter in person but please agree on this by email in advance.

NOT PICKING UP THE SHIPMENT IS NOT A RETURN OF THE PRODUCT

Note that not picking up your order is not considered as a return. We will charge 15 € from every package that has not been collected in time. If you don't want to pick up your shipment please inform our customer service via e-mail. Sent message in considered as return form and then extra processing costs will not be charged.

PRODUCT EXCHANGE

If you want to change a product to another one, please attach a completed return form to your return shipment that tells to which product you want to change the returned one. Note! Exchange is only possible for another product of the same price.

Returns take about a couple of weeks to process. If you know you want to get a new product as fast as possible, we recommend that you place a new order. If the price of a new product is now more expensive than with your original order, please send a message to our customer service and explain the situation, and we will change the price of the new product to the original. You can then simply make a return for the inappropriate product.

PRODUCTS BROKEN DURING TRANSPORT

Take an insurance for the device for possible damage or disappearance during delivery.
Diter Oy is not responsible for any breakage during transport or loss of the shipment.

Unfortunately sometimes packages and products get broken during the delivery despite careful packaging. If the product was injured during the delivery, snap a photo of the product and the package and send them to us via email (mail@diter.com). This will allow us to file a claim for shipping damage and get a replacement product as soon as possible. Always keep a damaged transport container.

DEFECTIVE OR INCORRECT PRODUCT

Please go through your order carefully to be sure that there are all the right products and their condition is impeccable before using them. If there is a manufacturing or material defect in the product, please always contact our customer service first so that we can handle the matter on a case-by-case basis. If the package contains a completely wrong product, please contact our customer service first.

COMPLAINTS

After you have received your order, please go check the package and it's condition carefully. Contact us immediately if there is something missing or products are damaged. In all cases of warranty and repair, the seller's liability is limited to the purchase price of the product. The seller is not obligated to compensate for indirect damages.
If you have any questions about the shipment, please contact us.

ANY QUESTIONS

Our customer service is here to help you. Please call +3582 253 9800 or send us e-mail: mail@diter.com